FAQ

What is Venn?

Venn is an app that makes it easy to find and connect with new friends based on shared interests and geographic proximity.You can participate in social activities, chat, and join or create groups for your interests.

How does Venn work?

You create a profile with information about yourself and your interests. Venn then suggests relevant profiles, groups, and activities based on your location, interests, and what you’d like to do.

How do I create a profile?

Download the app from the App Store or Google Play, and register with your phone number. Then you can add a photo, write a short bio, and choose your interests.

Can I change my profile later?

Yes, you can edit your profile at any time by going to the “Settings” icon at the bottom right in the app.

How do I find friends in my area?

The app uses your location and profile settings to suggest friends and activities nearby. You can also use the filter feature (circle with three lines in top right corner) to search for profiles with specific interests.

Can I use Venn anywhere in the world?

Yes, Venn is a global app and uses your chosen location to find new people nearby. We are however only availble for download in Norway at the moment.

Is Venn free?

Yes, Venn is completely free to download and use. There are no subscriptions or hidden costs.

How do I find Groups & Activities?

You can find groups and activities by tapping on the “Groups and Activities” icon (three boxes) at the bottom of the app.

What can I do in Venn?

In Venn, you can connect with people who share your interests and motivations. Explore new interests in interest groups, join local activities, or create your own groups and activities for your passions and hobbies.It’s perfect for friend groups, sports clubs, classes, and study programs to stay in touch and plan future meetups and events.

How do I create a profile?

Use your phone number to register. Write a bit about yourself and what you are looking for in your bio, choose interests, and add photos to your gallery.

The more complete your profile and personal photos, the higher the likelihood you’ll connect with likeminded people. The more precisely you set your interests and what you’d like to do, the better recommendations you’ll get for other users, groups, and activities that might be a good fit.

Can I add or change photos later?

Yes. You can manage your photo gallery in “Settings” (the icon at the bottom right of the app).

Can I hide my profile and/or other information?

Yes, you can hide your profile by enabling “Hide Profile” in settings. You can also choose other details you want to hide, such as your last name and age.

Is my profile visible to everyone else in Venn?

You decide which genders and age groups can see your profile—this is set under Settings (the icon at the bottom right of the app).

Can I hide my location?

Yes, you can disable your location display in settings if you want more anonymity.

How do I change my location?

If you want to connect with new people in another area, you can change your location. Go to Location Settings via the bottom toolbar (the location icon). You can switch back to your current location anytime.

Why am I not seeing any profiles in the app?

It might be that some of your settings are too narrow (such as distance/age) or that you’ve set an interest filter that returns no results. Try adjusting your settings and removing any interest filter (top right corner in the swipe screen) to see if that helps.

Why can’t I send messages to some profiles?

If the message box (👋🏻 Say Hi!) isn’t visible on a profile, it means some of their settings (gender/age) are incompatible with yours. Try changing/expanding your gender and age settings (the icon at the bottom right of the app) to see if that helps.

What does Venn use location data for?

The app uses your location to suggest compatible profiles and nearby activities. You can also use the filter feature to search for specific interests. No location data is stored.

How does Venn protect my privacy?

Venn takes privacy seriously and no user information is shared with third parties. All user data is encrypted and is fully deleted if/when a user deletes their profile.

What do I do if I experience unpleasant situations in the app?

If you feel unsafe or encounter inappropriate behavior in Venn, you can report the user directly in the app by going to their profile and tapping on “Report,” or by sending us a message at hello@venn.me.

How do I delete my profile?

If you wish to delete your profile, scroll to the bottom of Settings and select “Delete Account.”

Is there an age limit for Venn?

Yes, you must be at least 13 years old to create a profile in Venn.

Is Venn suitable for teenagers?

Venn is intended to be a safe and friendly place for everyone, but we take special precautions to ensure a secure interactive environment for users aged 13–16.

These age groups will only interact with other users between 13–16, and cannot be contacted by other age groups.

How does swiping work?

• Swipe left to see the next recommended profiles in your area.
• Swipe right to go back to previous profiles.
• Tap the message button (with a waving hand) to contact other profiles with a wave or a message.
• Swipe down (👎) to remove profiles.
• Tap on the sides of the profile photo to browse the photo gallery.
• Tap the icon at the bottom right of the profile photo to see how your values and preferences match with that particular profile.

Can I undo removing or blocking profiles from swipe?

Yes, you can see and manage all the profiles you’ve blocked or removed in your settings (the icon at the bottom right of the app).

Can I search for people in Venn?

Yes, tap on the magnifying glass icon at the bottom of the app to open the search bar.

Can I save profiles without contacting them?

Yes, you can save profiles to your bookmarks by tapping on the empty bookmark icon from the swipe screen (on the right, center). You can find your saved bookmarks under the filled-in bookmark icon (top left).

Can I turn off notifications for profiles and/or groups and activities in Venn?

Yes, tap and hold on the profile/group/activity and select “Mute notifications for chat.”

Can I filter profiles by specific interests?

Yes, you can filter profiles through the interest filter at the top right in the app’s swipe screen. Type in/search for the interests you want to filter by and find exactly who you’re looking for. Remember to remove the filters after you’ve finished searching!

Is there a group chat in Venn?

Yes. Every group in Venn has its own group chat—the group creator can choose whether it’s visible to everyone, or hidden and only visible to invited members.

Is it important to select interests and preferences in Venn?

Yes, Venn uses users’ interests, along with values and preferences, to find the best possible matches. The more precisely you fill in your interests and what you want to do, the more accurate the match suggestions you’ll receive.

Is it possible to reverse an accidental profile swipe?

Yes. If you have swiped down (👎) on a profile by mistake or simply changed your mind, you can find the profile again in your settings under “Removed Users.” Tap and hold on the profile to restore it to the swipe list.

How do I change my profile picture?

Go to Settings and select “About Me” to edit your profile picture.

How do I manage my photo gallery?

Go to your settings and choose “Gallery.” There, you can upload new images, delete them, and rearrange them by tapping and holding on a photo.

How do I end a Friendship or report someone?

To end a Friendship, go to your friend list (the messages icon at the bottom of the app) and tap on the three dots in the top right corner. You can also report profiles directly from the swipe screen by tapping on the three dots to access the report option.

How do I cancel the Friendship with a user?

To cancel a Friendship, either find the user in your chat list and tap on the three dots in the top right corner, or find the user in your friend list (under Contacts – Friends in your settings – About Me), then tap and hold on the profile and choose the best option for you.

Can I use Venn for dating?

Venn is a friendship and activity app and should be a safe place for everyone. If you primarily want to find romance, please use one of the many dating apps available.

Do you have suggestions for improvements or new features you’d like to see in Venn?

Feel free to share your suggestions in the group “Ideas and Suggestion Box.”

How do I create a new Group or Activity?

Create your own group and/or activity by tapping the “Groups and Activities” icon (the three boxes) at the bottom of the app—choose whether you want to create a group or an activity, and tap the “+” icon (for a group) or the calendar icon (for an activity).

Activities can also be created directly from within groups.

Can I create groups and activities that are not visible to others?

Yes, simply select “Visible for invited only” when creating the group/activity. Then, only people who receive an invitation link can access it. You can share the link from the share icon in the group/activity after it’s created.

How do I join a group or activity?

Find the group/activity you want to join—open it—and tap “Join.”

Can I invite others to my groups and/or activities?

Absolutely! You do this by tapping on the group or activity name (at the top of the screen), then tapping on the share icon (a square box with an upward arrow).

Can I participate in activities without becoming friends with anyone first?

Yes, you can join any open groups and activities whenever you like.

Why can’t I write messages in a group/activity?

To take part in the conversation in a group or activity, you need to be a member. Join by tapping on “Join” at the top of the chat.

Why isn’t my group visible in the Groups & Activities overview?

Groups/activities you have created or are already a member of will not be shown to you in the recommendations overview of Groups & Activities. (Why recommend something you’re already in?)

You can find all groups and activities you have created or joined in your chat list—and in the list in the Groups & Activities search field.

Can I remove users who don’t behave from my group/activity?

Yes, if you’re the owner of the group/activity (the one who created it), you can remove unwanted users. Do so by tapping and holding on the user in the group’s member list—or by tapping and holding on a message the user wrote. You can then choose to simultaneously delete the removed user’s messages from the chat and report the user.

Venn relies on reports about users who misbehave to keep the app as safe and pleasant as possible.

The app crashes. What should I do?

Check that you have the latest version of the app installed. Send a report to hello@venn.me if the problem persists.

How do I contact customer support?

You can reach us at hello@venn.me or via the contact form in the app. We’ll respond as quickly as possible!

What if something in the app doesn’t work?

If you experience a bug or something that isn’t working, feel free to send us a report at hello@venn.me.

Please include:
• A description of the problem
• The name of your phone and operating system (iOS or Android)
• A screen recording of the issue (Venn needs to see the sequence of events and the context in which the error occurs in order to know where to troubleshoot)

Our developers will look into it as soon as possible!

Still have questions? Email us at hello@venn.me